When her North Wales holiday was cancelled because of lockdown rules, Carole Parker thought that was bad enough.
But when she was refused a refund of the £500 she had paid to rent a static caravan, things went from bad to worse.
Then she went to Aldi and her luck changed.
Carole was visibly upset when she visited the Aldi store in Moreton, Wirral, her holiday plans to celebrate her birthday and the Christmas break with husband Stephen after a tough year in tatters, reports the Liverpool Echo.
Only two hours after they arrived at the holiday site last Saturday (December 19), it was announced that Wales was going into lockdown from midnight due to soaring coronavirus levels – rather than on December 28 as originally planned.
It meant Carole and Stephen had to turn around and come straight back home again to Woodchurch, near Birkenhead.
But what was even worse, was the refusal by the owner of the static caravan to refund the £500 cost of the caravan they had booked for the week.
Carole, 63, said: “Me and my husband have had a tough year, so we decided to go away for my birthday on December 19 and for Christmas.
“Two hours after we arrived, there was a lockdown in Wales so we all had to leave.
“The owner said we would get no refund of the £500 because she’d lost business as people hadn’t been able to come away.”
Initially Carole – who has eight grandchildren and three great-grandchildren – was hopeful she would be able to claw back all or some of the money.
But then she found out there was a clause in the agreement which meant this wasn’t possible.
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She said: “When I went into Aldi tonight to get bits, I just burst out crying as I was so upset.
“One of the workers who was filling the shelves could see I was upset and asked if I was okay? I told her what happened.
“When I got to the till I was told the young lady who works there had paid for part of my shopping.
“It wasn’t because I had no money and I didn’t ask her to. She just wanted to cheer me up.
“I was gobsmacked. What a lovely person she was and a credit to her family to do something like this to help me out.”